Director of Business Optimization

3 days ago


Petaling Jaya, Selangor, Malaysia Bjak Full time
About Us

Bjak is a leading provider of innovative financial services, dedicated to making access to affordable and sustainable financial solutions a reality for individuals in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia, offering a comprehensive platform that connects millions with the best insurance policies and highest coverage.

Our focus on technology-driven innovation enables easy access to financial services that were previously inaccessible or difficult to understand. We invest heavily in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science to deliver exceptional value to our customers.

At Bjak, we pride ourselves on navigating complex regulations and environments to create groundbreaking products. For instance, we pioneered the simplification and online offering of investment-linked life and health insurance, coupled with an instant talk-to-agent service.

Position Overview:

The Head of Operations will play a pivotal role in overseeing and optimizing the operational functions of BJAK. Reporting directly to the CEO, the successful candidate will be responsible for developing and implementing strategies to enhance efficiency, productivity, and profitability across all operational areas. This individual will lead a talented team and collaborate closely with key stakeholders to ensure seamless business operations.

  • Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
  • Oversee day-to-day operations, including production, supply chain management, quality assurance, and logistics.
  • Lead and mentor a high-performing operations team, providing guidance, support, and development opportunities.
  • Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
  • Collaborate with cross-functional teams to drive alignment and ensure operational excellence.
  • Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
  • Establish and maintain strong vendor and partner relationships to support operational needs.


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