Dynamics Solutions Specialist
4 days ago
The key responsibilities of this role include:
Team Management:
- Lead and manage a team of application support specialists, providing guidance, performance feedback, and coaching to ensure optimal service delivery.
Implementation:
- Participate in project implementation, ensuring the successful deployment of solutions (MS Dynamics, Vinculum, Magento, etc.).
- Coordinate with vendors and project stakeholders to define project scope, timelines, and deliverables.
- Ensure minimal disruption to ongoing business operations.
Support and Maintenance:
- Provide technical support to users across the region for assigned applications, addressing inquiries, troubleshooting issues, and resolving problems efficiently.
- Manage incident tickets, monitor application performance, identify potential issues, prioritize tasks, proactively implement preventative measures, and escalate complex problems to the appropriate teams.
Integration and Testing:
- Oversee CRM and payment integrations, conducting system testing, including unit testing, integration testing, and user acceptance testing (UAT), to ensure the quality and reliability of system solutions.
Documentation and Training:
- Maintain comprehensive documentation of application support processes, troubleshooting guides, and knowledge base articles.
- Facilitate knowledge sharing within the regional team to ensure consistent service quality.
- Conduct regular training sessions to upskill the team on new features, updates, and best practices.
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