Senior Manager, Digital Transformation

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

**Job Responsibilities**

The successful candidate will be responsible for leading a team to drive digital transformation and growth in the e-commerce sector as a Senior Manager, SME Merchant Development.

Main Objectives

  • To lead and oversee all roles and functions of SME Development and Support Team to achieve business objectives.
  • To develop and implement effective account and project management strategies for SME merchant acquisition and chain campaigns.
  • To drive regional development initiatives to increase SME merchant acquisition and mass market presence.
  • To provide regional support through ground activities, MAU activation, and merchant activation.
  • To manage RMU activities, including roadshows, exhibitions, markets, and universities, to enhance SME merchant acquisition and MAU campaign.
  • To design and deliver training programs for SME merchants and agencies to improve their skills and knowledge.
  • To collaborate with the field support team to plan and track daily, weekly, and monthly KPIs and provide administrative support to the SME team.
  • To contribute to yearly KPI and target planning, and monthly monitoring of achievements against quarterly plans.
  • To develop and execute MAU activities and SME merchant acquisition, retention, and active strategies aligned with company objectives to increase coverage and market share.
  • To identify, plan, review, and improve key acquisition KPIs, areas of success, focus metrics, and merchant conversion experience plans.
  • To lead teams in managing agency performance (if applicable), roles, and focus while maintaining strong relationships with partners, agencies, and agents.

Requirements

  • Candidates must hold a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Management or equivalent.
  • A minimum of 7 years of working experience in the related field is required for this position.

About the Company

We are committed to creating a fair and inclusive workplace where everyone has the opportunity to grow and succeed. Our organization strives to provide Equal Opportunity Employment based on merit, qualifications, capabilities, and calibre.



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