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IT Support Engineer

2 weeks ago

Penang, Malaysia Bitdeer Group Full time
About Us

At Bitdeer Group, we're a fast-growing company committed to providing equal employment opportunities in accordance with country, state, and local laws. Our inclusive environment values diversity of thoughts and backgrounds, making us an attractive workplace for talented individuals.

Our company was founded by Jihan Wu, an early advocate and pioneer in cryptocurrency who co-founded multiple leading companies serving the blockchain economy. Mr. Wu leads the company as Founder, Chairman, and CEO, while Matt Linghui Kong serves as CBO and provides leadership through deep industry knowledge and technology expertise.

As a desktop engineer, you'll be responsible for providing daily maintenance, installation, configuration, and troubleshooting for IT equipment. You'll also assist the IT team in completing other daily tasks and projects.

Your Responsibilities
  • Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment such as video system devices, laptops, and printers.
  • Promptly respond to global employee service requests via ticket system, maintaining SLA compliance (Business Hours).
  • Install, configure, and upgrade operating systems, common office software, and mobile applications.
  • Create KB articles and conduct user training sessions on IT best practices.
  • Administer and maintain Unified Endpoint Management platforms for software deployment, patch management, device configuration, and Group Policy configurations.