Technical Support Engineer

2 weeks ago


Penang, Malaysia ViTrox Corporation Berhad Full time

Broaden your horizon Join our Technical Support Engineering team

As a Technical Support Engineer, you will be responsible for:

  • Providing support to customers on technical challenges related to vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
  • Traveling locally and abroad to build strong customer relationships and provide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
  • Collaborating closely with the R&D Team on quality and design-related improvements based on customer feedback.

Requirements:

  • Diploma / Bachelor's / Master's Degree in Science and Engineering, preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.
  • 1 - 2 years of working experience in customer service and support for vision inspection machines is an advantage.
  • Customer-oriented behavior and mindset.
  • Possesses own transport and is willing to travel when required.
  • Flexible, responsive, and able to work long and irregular hours if necessary.
  • Fresh graduates are encouraged to apply.
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