Technical Support Engineer
1 week ago
Welcome to Wisoft Solutions Sdn. Bhd., a dynamic and innovative company that provides top-notch system support services.
We pride ourselves on delivering exceptional customer experiences through our team of skilled professionals.
Job DescriptionThis role involves providing technical assistance to customers via various channels, including phone calls, emails, and remote access.
You will be responsible for setting up, configuring, and migrating data for new and existing customers, ensuring that their needs are met promptly and efficiently.
Responsibilities- Provide expert technical guidance and support to customers.
- Assist in resolving complex technical issues related to software.
- Follow up on unfinished jobs to ensure customer satisfaction.
- Collaborate with the internal team to deliver exceptional customer service.
- Develop training materials and online resources for customer reference.
- Effectively manage large volumes of incoming calls.
- Address customer complaints and provide suitable solutions.
- Maintain accurate records of customer interactions.
- A minimum of SPM level qualification and above.
- Fresh graduates are welcome to apply.
- Must have own transportation.
- Able to travel for work purposes.
- Demonstrate excellent telephone etiquette with a pleasant voice.
- An added advantage is the ability to converse in Cantonese.
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