Global CX Tech Expert

2 days ago


Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full time

CX Tech Expert Overview

The Global CX Tech Expert is responsible for providing advanced technical support for customers, partnering closely with Regional and Global CX peers and leads. As a subject matter expert over all WBD products/services available in their markets, you will provide ongoing oversight over our frontline support advocates, identify improvement opportunities, and liaise across all CX support partners.

Main Accountabilities

  • Provide advanced technical support for customers, partnering closely with Regional and Global CX peers and leads.
  • Identify and document improvement opportunities across all CX support processes.
  • Liaise across all CX support partners to ensure alignment and effective issue resolution.
  • Work collaboratively with Leadership, extended QA, Engineering, Product and Program Management teams to drive process improvements.


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