Accounting Software Professional
1 week ago
This role is about providing top-notch support to clients with their accounting software, answering questions, and resolving technical issues in a timely and professional manner.
- Serve as the primary point of contact for clients, handling support requests and accounting system-related inquiries via phone and email.
- Efficiently resolve client technical issues while maintaining a high level of professionalism.
- Perform accurate and precise system configuration for accounting software issues.
- Remotely connect to customer workstations or servers to troubleshoot accounting software-related problems.
- Responsible for meeting individual Key Performance Indicators (KPIs) and team goals while adhering to established procedures.
- Perform data migration tasks and conduct product training sessions for end-users when necessary.
- Contribute to ad-hoc projects and pre-implementation discussions.
Main Requirements:
- Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
- A minimum of 1-2 years of experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
- Strong IT and software troubleshooting skills are an added advantage.
- A team player with a mature personality, independent, and able to work under pressure.
- Fresh graduates are encouraged to apply.
- Applicants must be willing to work in Q Sentral.
- Accounting
- Customer Service
- Customer Support
- Flexible benefits package for all employees.
- All employees will be covered under Group Hospitalisation & Accidental policies upon confirmation.
- Easy access to public transportation, including MRT, LRT, Monorail, and KTM.
- Employee Engagement Activities: Join us for festivities, monthly birthday celebrations, and other fun activities.
- Laptop provided for business use.
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