Accounting Software Professional

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time
Job Description

This role is about providing top-notch support to clients with their accounting software, answering questions, and resolving technical issues in a timely and professional manner.

  • Serve as the primary point of contact for clients, handling support requests and accounting system-related inquiries via phone and email.
  • Efficiently resolve client technical issues while maintaining a high level of professionalism.
  • Perform accurate and precise system configuration for accounting software issues.
  • Remotely connect to customer workstations or servers to troubleshoot accounting software-related problems.
  • Responsible for meeting individual Key Performance Indicators (KPIs) and team goals while adhering to established procedures.
  • Perform data migration tasks and conduct product training sessions for end-users when necessary.
  • Contribute to ad-hoc projects and pre-implementation discussions.
Required Skills and Qualifications

Main Requirements:

  • Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
  • A minimum of 1-2 years of experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
  • Strong IT and software troubleshooting skills are an added advantage.
  • A team player with a mature personality, independent, and able to work under pressure.
  • Fresh graduates are encouraged to apply.
  • Applicants must be willing to work in Q Sentral.
Key Skills
  • Accounting
  • Customer Service
  • Customer Support
Company Benefits
  • Flexible benefits package for all employees.
  • All employees will be covered under Group Hospitalisation & Accidental policies upon confirmation.
  • Easy access to public transportation, including MRT, LRT, Monorail, and KTM.
  • Employee Engagement Activities: Join us for festivities, monthly birthday celebrations, and other fun activities.
  • Laptop provided for business use.


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