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Customer Service Representative
3 weeks ago
We are looking for a highly skilled Travel Industry Partner Coordinator to join our Customer Service team at ENGINEERINGUK. In this role, you will be responsible for providing exceptional support to our travel industry partners.
Main Responsibilities- Provide prompt and professional support to travel industry partners via multiple channels
- Resolve issues and complaints with high quality resolution in inventory management, financial, and training
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group's toolkit to increase the customers they attract on the Expedia Group platform
- Educate travel industry partners on self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Benefits
We offer a range of benefits to support your physical, mental, and financial well-being, including: