Global Hospitality Professional

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time
Company Overview

We are Shangri-La Shared Services Sdn Bhd, a leading provider of shared services solutions. Our mission is to deliver exceptional customer experiences while fostering a culture of innovation and excellence.

Job Requirements

To succeed in this role, you should have excellent communication skills, both written and verbal, with the ability to converse and write in Mandarin and Cantonese. A diploma or degree holder in any discipline or equivalent qualification with relevant working experience is preferred.

You should also possess:

  • Pleasant personality with good communication skills.
  • Diploma / Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience.
  • Preferably min 1 year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service.
  • Computer literate and internet savvy.
  • Positive attitude and a team player with a passion for delivering World Class customer service.
  • Willing to work in a shift environment (24/7 operations).
  • Ability to work under pressure to meet or exceed set performance standards.


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