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Technical Support Specialist

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Johor Bahru, Johor, Malaysia sa Group Full time
Company Overview

sa.global is a leading provider of industry-focused solutions and services, leveraging modern technologies like AI and Copilot to empower organizations to make intelligent decisions and act faster.

We address industry challenges through vertical-focussed solutions, utilizing Microsoft business applications and the Microsoft Business cloud to benefit various sectors, including advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies.

About the Job

We are seeking an experienced Microsoft Dynamics 365 F&O Technical Support Consultant to join our team. The ideal candidate will have a minimum of 3 years of experience in Microsoft D365 F&O and be able to manage all incoming support issues, triage, and work with other resources to resolve, as necessary.

The Consultant will be responsible for maintaining issue status and communication on open issues with clients, acting as an advocate for our clients within sa.global and Microsoft.

  • Investigate cases and provide consulting services for multiple clients.
  • Provide development support for customer requests and quoting for any custom work.
  • Ensure recording and ongoing monitoring of all incoming request issues in the support system.