IT Operations Lead

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

At Ørsted, we seek a seasoned Senior Operations Manager to lead our IT EPIC Team in Global Operations Management. This critical role encompasses driving problems and major incidents, ensuring process and productivity KPI adherence, and contributing to the team's success.

The ideal candidate will be part of a cohesive team with five colleagues in Malaysia and four in Denmark, driving the four main ITSM processes: Event, Problem, Incident, and Change. With a 24/7 duty roster, you will contribute to the global team's success and work in a fast-paced environment.

We are looking for an experienced professional with a solid background in IT operations, preferably with ITIL v3/4 and/or ITSM tool experience. The successful candidate will have excellent analytical skills, a strong ability to learn new concepts, and adaptability to work in a global environment.

The role involves collaborating with various stakeholders, developing procedures, and engaging with senior management. Strong language skills in English are essential for effective communication with the global team.

We encourage candidates with transferable skills to apply, even if they don't meet all the criteria. Please submit your application via our online career pages and answer the relevant screening questions.



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