Executive Support Specialist

2 weeks ago


Kampung Seri Nilai, Malaysia INTI International University & Colleges Full time

This role involves a range of responsibilities, from managing visa applications to providing excellent customer service to students.

Key Tasks
  1. Visa Application Process: Ensure the smooth processing of visa applications, from document collection to submission to the relevant authorities.
    • Collaborate with Sales teams to collect supporting documents.
    • Verify document accuracy and completeness with Education Counselors.
    • Coordinate with EMGS and Immigration Department for visa application submission.
  2. EMGS and Immigration Liaison:
    • Submit visa applications and track their progress.
    • Handle passport submissions for visa endorsement, cancellation, and Special Pass applications.
  3. Airport Pick-up and Transportation:
    • Coordinate airport pick-ups, prepare necessary documents, and assist students with immigration clearance.
    • Arrange for transportation to and from the airport for new international students.
  4. Student Transfer and Deferment Requests:
    • Assist students in completing transfer, deferment, and withdrawal requests.
    • Update student records and system databases accordingly.
  5. Student Attrition Monitoring:
    • Liaise with Faculties to identify MIA students and initiate contact with students, parents, or agents when necessary.
    • Report student attrition to relevant authorities.
  6. Student Station Counter Services:
    • Manage the Student Station Counter, ensuring a minimum of one staff member is present at all times.
    • Provide exceptional customer service to walk-in students.
  7. Administrative Support:
    • Update and maintain student files according to established procedures.
    • Ensure timely submission of files for audits by KDN and MOHE.
    • Update live trackers for payments, visa applications, and other important data.
  8. Student Enrollment and Reporting:
    • Guide students through the enrollment process, including post-medical checks and bank account opening.
    • Liaise with faculties and departments on student welfare and absenteeism.


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