Executive Support Specialist
2 weeks ago
This role involves a range of responsibilities, from managing visa applications to providing excellent customer service to students.
Key Tasks- Visa Application Process: Ensure the smooth processing of visa applications, from document collection to submission to the relevant authorities.
- Collaborate with Sales teams to collect supporting documents.
- Verify document accuracy and completeness with Education Counselors.
- Coordinate with EMGS and Immigration Department for visa application submission.
- EMGS and Immigration Liaison:
- Submit visa applications and track their progress.
- Handle passport submissions for visa endorsement, cancellation, and Special Pass applications.
- Airport Pick-up and Transportation:
- Coordinate airport pick-ups, prepare necessary documents, and assist students with immigration clearance.
- Arrange for transportation to and from the airport for new international students.
- Student Transfer and Deferment Requests:
- Assist students in completing transfer, deferment, and withdrawal requests.
- Update student records and system databases accordingly.
- Student Attrition Monitoring:
- Liaise with Faculties to identify MIA students and initiate contact with students, parents, or agents when necessary.
- Report student attrition to relevant authorities.
- Student Station Counter Services:
- Manage the Student Station Counter, ensuring a minimum of one staff member is present at all times.
- Provide exceptional customer service to walk-in students.
- Administrative Support:
- Update and maintain student files according to established procedures.
- Ensure timely submission of files for audits by KDN and MOHE.
- Update live trackers for payments, visa applications, and other important data.
- Student Enrollment and Reporting:
- Guide students through the enrollment process, including post-medical checks and bank account opening.
- Liaise with faculties and departments on student welfare and absenteeism.
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