Credit Debt Collection Specialist

2 weeks ago

Cyberjaya, Selangor, Malaysia Information & Technology Management Full time
Job Description

The Credit Debt Collection Specialist will be responsible for driving daily operational excellence for the designated credit sub-process. This includes managing/performing operations of designated credit sub process, identifying and flagging improvement opportunities, and collaborating with subject matter experts and process experts.

Purpose of Role:

  • Work on all areas of the cash application and cash allocation activities in assigned portfolio in East region.
  • To ensure that cash application and allocation is completed in an accurate and timely manner in accordance with Downstream Credit Manual.
  • Provide support to the team manager on managing unapplied cash and improving automation rates.

Accountabilities:

  • Ensure that cash application and allocation for the assigned East portfolio are completed in an accurate and timely manner in accordance with Downstream Credit Manual.
  • Communicate with Debt Collection team to resolve allocation issues.
  • Applies knowledge and understanding of banking process in resolving issues arising from various modes of receipts.
  • Reconciles accounts and pro-actively resolves disputes through support from Debt Collection team
  • Ensure performance metrics are met and performs the monthly reconciliation of General ledger accounts
  • Monitor Accounts Receivables and Perform Manual Entries.
  • Analyse unidentified receipts and properly coordinate with the bank, cash management team (back-end treasury); and to other relevant parties to ensure resolution within prescribed timeline.
  • Support project delivery for projects related to cash application and allocation

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