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Healthcare Informatics Technician

3 weeks ago

Petaling Jaya, Selangor, Malaysia Philips Iberica SAU Full time

We're seeking a highly skilled Technical Support Specialist – Healthcare Informatics to join our team at Philips. As a member of our team, you'll be responsible for delivering exceptional customer support and ensuring high customer satisfaction.

Responsibilities:

You'll be responsible for:

  • Providing service support expertise to customers.
  • Ensuring high customer satisfaction.
  • Activities include resolution of incidents, problems, and service requests raised by customers (internal or external).
  • The role provides a conduit between its area of expertise and the cross-functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales, and Management.

To be successful in this role, you'll need:

  • A customer-first attitude.
  • Bachelor's Degree or Diploma in Information Technology or Computer Science.
  • 1-3 years experience in IT Implementation, Networking, Infrastructure Support, and/or Technical Support.
  • Windows Server Administration experience preferred.
  • Knowledge of Oracle database, VMware, Hyper-V, Windows Server application, and network technologies preferred.