Brand Ambassador Representative

5 days ago


Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time

We are looking for a highly skilled Brand Ambassador Representative to join our team at Dolphin - Creative Advertising Agency. This role involves managing customer inquiries and resolving issues effectively, while fostering a strong brand reputation and enhancing customer satisfaction.

Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs.

This position requires excellent communication and problem-solving skills, as well as proficiency in using social media platforms and customer support tools.

Responsibilities

  • Respond to customer comments on Facebook, Instagram, Twitter, and TikTok, and handle inbox messages and live chats.
  • Moderate and respond to social media channels according to internal community management process guidelines and external client social media process guidelines.
  • Update daily comments and report to supervisor/clients.
  • Enhance online reviews and build a positive company reputation.

Requirements

  • Education: Diploma or bachelor's degree in business, communications, marketing, or a related field (preferred but not always required).
  • Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
  • Communication Skills: Excellent written and verbal communication skills in English (additional languages are a plus).
  • Problem-Solving Abilities: Strong ability to resolve customer concerns efficiently and professionally.
  • Tech-Savvy: Proficiency in using social media platforms and customer support tools.
  • Empathy & Patience: A customer-centric mindset with a passion for delivering exceptional service.
  • A love for animals is an added bonus, especially for roles related to pet care brands like Royal Canin.

Benefits

Our company offers a comprehensive benefits package, including hybrid working models, medical leave and claims, allowance for travel, broadband, child, parking, and company trips, making this a fulfilling career opportunity.


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