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Quality Assurance Specialist

2 months ago

Johor Bahru, Johor, Malaysia JACOBS DOUWE EGBERTS Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our Plant Operations team at JACOBS DOUWE EGBERTS. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and safety of our products, from raw materials to finished goods.

Key Responsibilities
  • Quality Control Management: Develop and maintain the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
  • Food Safety: Ensure the Food Safety of all manufactured products by implementing relevant JDE and legal/certification requirements, such as HACCP and FSSC 22000.
  • Technical Support: Provide expertise and timely support to all functions with regard to Quality, Product Safety, and technical issues arising in Operations.
  • Continuous Improvement: Lead/participate in continuous improvement initiatives against Quality KPIs, such as consumer, trade, and/or customer complaints, Right First Time (RFT), and specification critical to quality product and process parameters.
  • Corrective and Preventive Actions: Lead corrective and preventive actions (CAPA) arising from different sources, such as consumer and customer complaints, deficiencies in product conformance (RFT), audits, and quality incidents.
  • Statistical Process Control: Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters.
  • Problem-Solving and Quality Tools: Embed the use of problem-solving and progressive quality tools, including root cause analysis (RCA), Kaizen, and FMEA, by providing training and evaluation of application.
  • Quality Risk Assessment: Participate in plant initiatives representing the quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations.
  • Vendor Management: Liaise effectively with external vendors as part of the vendor management program with a focus on reducing vendor non-conformities that may impact manufacturing efficiency and waste.
  • Compliance and Audits: Check compliance to standards by regular GMP, HACCP, Halal, and internal audits.
  • Leadership and Collaboration: Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements, and drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards.
Requirements
  • Education: Degree (Bachelors or higher) in Food Technology, Chemistry, Engineering, or relevant vocational experience.
  • Language: Local – fluent; English - intermediate.
  • Experience: 3 to 5 years' experience in a quality engineering role in the FMCG, Food, or Process Industry, with good appreciation of food manufacturing environment and the quality challenges within it.
  • Knowledge and Skills: Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP), good organizational and project management skills, good communication and networking skills, strong analytical and problem-solving skills with high accuracy and decision quality, ability to perform effective risk assessment and evaluate impact to business, and key knowledge of the National and/or EU Food Safety regulations.