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IoT Solutions Engineer

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teltonika Ltd. Full time
About the Role

We are seeking a highly skilled IoT Solutions Engineer to join our team in Kuala Lumpur, Malaysia. As a key member of our technical team, you will work closely with our clients to provide expert guidance on the use of our leading telematics solutions.

Key Responsibilities
  • Provide technical support and training to employees and customers on the use of our telematics devices and solutions.
  • Solve complex technical issues and ensure prevention through proactive measures.
  • Develop and maintain technical documentation and tasks to ensure seamless execution.
  • Engage in direct communication with clients to address technical queries through conference calls and visits.
  • Perform quality assurance tasks to ensure the highest standards of our solutions.
  • Collaborate with cross-functional teams to gather requirements and document processes and procedures.
  • Utilize software applications such as Microsoft Office 365, Ticketing system, Jira, and wiki database to streamline tasks.
Requirements
  • Excellent English language skills (C1 level) for effective communication.
  • Technical education in Telecommunication/Electronics/Computer engineering.
  • Basic knowledge of networks technologies: GPRS, GNSS, Bluetooth technology fundamentals, and secure Cloud-based systems (AWS, Azure).
  • Basic knowledge of serial bus technologies: 1-Wire, RS-232/RS-485, Modbus, CAN-BUS, Tachograph.
  • Constructive mindset and ability to analyze and solve complex technical problems.
  • Previous experience in technical support and/or Telematics solutions will be considered an advantage.
What We Offer
  • Opportunities to grow in a strong and rapidly expanding company.
  • Interesting and ambitious projects of industrial GPS tracking devices.
  • A dynamic, challenging work environment and cooperation-based internal culture.
  • Unlimited snacks in our pantry and free parking for employees.
  • Medical benefits and claimable expenses for optical and healthcare services.

We appreciate everyone's efforts and experiences, and we offer an attractive salary matching your skillset and field expertise.