Operations Director
6 days ago
We are seeking a seasoned professional to lead our digital finance services operations in Malaysia.
This is a key hire reporting to the Country CEO, with responsibility over 100+ staff, and shall be responsible for the end-to-end digital financial services operations (payment, lending, etc), across customer service, collections, onboarding, merchant risk, AML/KYC, operational excellence, etc.
Key Responsibilities:
- Develop and implement strategies to improve operational efficiency and effectiveness
- Lead cross-functional teams to drive business growth and expansion
- Collaborate with stakeholders to identify and mitigate risks
Requirements:
- 10+ years of experience in Malaysia's consumer lending industry in an operations, customer service and collections management capacity
- Experience in fintech, unsecured, mobile wallets, and payments will be advantageous
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