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Customer Support Expertise Leader

1 week ago

Selayang Municipal Council, Malaysia Phoenix Signature Kitchen Full time

Pursuing excellence in customer satisfaction, Phoenix Signature Kitchen seeks an Order Management and Customer Satisfaction Professional who can ensure seamless customer experiences. Key responsibilities include responding to customer inquiries, managing orders, resolving problems, maintaining product knowledge, tracking orders, documenting customer interactions, and collecting feedback.

  • About the Role:
  • This is an ideal opportunity for individuals with previous customer service experience, preferably in the food or hospitality industry, to leverage their skills in a fast-paced environment.
  • The successful candidate will possess excellent interpersonal skills, strong problem-solving abilities, attention to detail, and organizational skills.
  • Familiarity with customer support software and systems, particularly Microsoft Excel, is advantageous.