IT Infrastructure Support Manager
1 week ago
In this role as IT Infrastructure Support Manager, you will be responsible for ensuring the smooth operation of our IT infrastructure.
- Administration and setup of alerting systems to ensure hardware, server resources, systems, and key processes are running smoothly.
- Design and implementation of Dynatrace monitoring solutions that meet the needs of internal teams and external clients.
- Manage and provide technical support on Application monitoring tools such as Dynatrace.
- Provide education/training to other team members as well as other IT departments on how to use the tool in a productive, efficient way to identify potential problem areas.
- Proactive investigation of potential problem areas based on monitoring statistics.
- Creation of monitoring dashboards and key metrics for IT leadership.
- Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.
- Familiarity with networking and storage concepts.
- Experience with Oracle, EBS, SOA is a plus.
- Experience with Linux, Unix & Sun Solaris systems.
- Experience with Shell scripting and other scripting tools.
- Ability to be proactive, creative problem solver and work well under pressure.
- Excellent verbal and written communication skills.
- Work collaboratively with other departments and functional teams to coordinate effective solutions.
- Knowledge of current documentation materials, methods, technology and practices.
- Ensure company standards and procedures are followed.
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Infrastructure Manager Lead
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