Digital Content Moderator

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

About the Role:

We are seeking a highly skilled Digital Content Moderator to join our team. As a Digital Content Moderator, you will be responsible for reviewing user reports and identifying non-compliant content on creator channels. You will also analyze and make well-balanced decisions to resolve inquiries according to defined policies and procedures.

Key Responsibilities:

  • Review user reports and identify non-compliant content on creator channels
  • Analyze and make well-balanced decisions to resolve inquiries according to defined policies and procedures
  • Investigate and resolve issues reported by users, such as requests for account support and reports of potentially abusive content
  • Review reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy

Requirements:

  • Fresh graduate with 6 months of professional work experience (preferable from BPO industry)
  • Diploma and above
  • Moderate to high proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive
  • Knowledgeable with channels that provide on-demand video
  • Experience with confidential information collection and management (preferable)


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