Business Performance Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

We are seeking a Business Performance Lead to join our team at FNZ Group. In this role, you will be responsible for driving business performance and promoting a service of excellence by ensuring client expectations are met. Your primary responsibilities will include managing internal and client communication channels, serving as the main escalation point, and developing operational knowledge.

About the Role

This position requires a strong understanding of financial platform technologies, infrastructure, operational processes, and application support functions. Our ideal candidate will have more than 5 years of experience in a similar Service Delivery role within financial technology, investment operations, asset management, transfer agency, or private banking business domains.

  • Responsibilities:
  • Manage client relationships and set realistic expectations.
  • Ensure adherence to agreed SLAs and KPIs.
  • Oversee Incident and Problem Management.
  • Provide secondary cover for other Service Delivery Managers.

You will work closely with our Head of Production Support, Client Director, and Operations Team Managers, with direct access to our Service Support analysts. This role has ultimate responsibility for ensuring SLA and KPI compliance and reporting all client issues, problems, and feedback to our internal management.



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