Academic Centre Director

6 days ago


Bayan Lepas, Penang, Malaysia Speech Academy Asia Full time
Job Overview

We are seeking an experienced and dynamic individual to lead our Education Centre as a key member of our team. As the Academic Centre Director, you will be responsible for managing daily operations, ensuring exceptional customer service, and driving centre performance.

Key Responsibilities:
  • Manage centre operations, including walk-ins, telephone enquiries, and course consultations with parents.
  • Handle general administration tasks such as daily collections and updating records in our CRM system.
  • Address customer feedback and resolve complaints through effective problem-solving.
  • Liaise with parents and teachers regarding student progress and feedback.
  • Collaborate with other departments to enhance student experiences and parental satisfaction.
Additional Centre Manager Responsibilities:
  • Lead the performance improvement of the centre from multiple perspectives.
  • Take charge of optimising centre resources and staff development.
  • Oversee marketing initiatives to drive growth and engagement.
Ideal Candidate Profile
  • Proven track record in customer service or management, preferably in education (min. 2 years).
  • Able to work weekdays and weekends (Wed-Sun) with flexibility.
  • Familiarity with CRM systems, sales, or customer service is highly valued.
  • Self-motivated and driven individual with excellent communication skills.
  • Strong consultative selling and business development skills.


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