Customer Experience Quality Analyst

Krisvconsulting Services Pte Ltd is looking for a detail-oriented Quality Control Analyst to join our team. As a Quality Control Analyst, you will be responsible for ensuring the quality and reliability of our web applications.Job Description:We are seeking an individual with strong analytical and troubleshooting skills to investigate and follow up on...

About the JobShopee is seeking a Business Process Quality Analyst to join our team. In this role, you will be responsible for analyzing and improving business processes to ensure quality and customer satisfaction.Key ResponsibilitiesAnalyze business processes to identify areas for improvement.Develop and implement plans to address quality issues.Collaborate...

Job Overview:Cartrack is seeking a highly motivated Quality Control Analyst to join our team. The successful candidate will be responsible for ensuring the quality of our software applications through thorough testing and quality assurance processes.Key Responsibilities:Perform thorough testing of software applicationsIdentify and report defectsCollaborate...

The position of Postgraduate Quality Analyst at Flash Malaysia Express offers an excellent opportunity for fresh graduates and individuals with a postgraduate degree to develop their skills in quality control and assurance.In this role, you will conduct in-depth investigations of incidents involving lost or damaged parcels, analyze root causes, and propose...

A seasoned Business Analyst with experience in banking, financial services, or insurance is sought to join our client's regional office team.About the RoleThe ideal candidate will have a Big 4 consulting background and proven experience leading integration projects in an OmniChannel context.You will collaborate with cross-functional teams to design, develop,...

Job DescriptionCompany CultureVans is a dynamic and fast-paced organization that values innovation, creativity, and collaboration.Job SummaryWe are seeking a skilled Senior QA Analyst to join our team. The ideal candidate will have experience in software testing and quality assurance, as well as strong written and oral communication skills.Key...

Are you passionate about ensuring high-quality customer experiences? Do you have expertise in KYC (Know Your Customer) frameworks and systems?We're looking for an experienced professional to join our team as a Quality Assurance Specialist. In this role, you'll play a critical part in shaping the customer experience across our organization.Your primary...

Key ResponsibilitiesThe Learning Advisor Manager will be responsible for the following key areas:Managing the Customer Success Specialists to achieve monetisation results of existing customersLeading the whole Customer Success team to achieve user activity rate and renewal ARRBuilding a strong and target-oriented team with excellent customer services and...

At Bitget, we are seeking a skilled Market Research Analyst to join our team. As a key member of our customer service department, you will play a crucial role in analyzing customer trends and best practices in the cryptocurrency industry.Key ResponsibilitiesYou will benchmark competitors' customer service performance to identify strengths and areas for...

Job OverviewWe are seeking a talented Software Quality Analyst to join our team at Net2Source Inc. in Kuala Lumpur, Malaysia.Analyze and identify defects in software applications.Develop and implement testing plans and strategies.Collaborate with development teams to resolve issues.Responsibilities:Participate in requirement gathering and analysis.Assist in...

About the JobThe Senior Customer Service and Analyst role will involve leading initiatives to drive improvement in escalation management.Key ResponsibilitiesDrive down Buyer/Seller frictions by identifying top friction through data analysis and collaborating with stakeholders to close the loop.Oversee data systems and reporting frameworks to ensure data...

About the JobThe Quality Assurance Analyst will be responsible for ensuring the quality and efficiency of our new Digital Solutions, specifically the Campaign Management System.Key ResponsibilitiesTest Planning & Preparation: Collaborate with ISD Quality Assurance (TQA) team to prepare test data.Execution & Validation: Log, track and follow up on defects...

We are seeking a skilled professional to join our team as a Business Analyst.Responsibilities:Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.Maintain accurate metrics for both individual performance of direct reports and overall team performance.Gather customer feedback from diverse sources,...

Job Overview:The Customer Proposition Marketing Analyst is responsible for supporting the development and execution of customer marketing initiatives to meet business objectives.You will work closely with other Business Units to develop effective marketing strategies and plans, and participate in marketing campaigns and events to increase brand awareness.The...

Role DescriptionThe Business Analyst role requires a strong and dynamic individual with experience working for a large Financial Institution or Bank with specific experience in risk & finance, metadata, data quality / data governance, Agile methodologies, SQL/Python or other relevant coding experience, solid Business Analyst skills, including experience...

About the RoleThe Quality Account Manager (QAM) will work closely with internal/external customers and QA engineers to deliver high-quality products in a timely and cost-effective manner.Essential ResponsibilitiesThe QAM is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally.Driving...

We are seeking a highly skilled and experienced Customer Care Team Manager to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

Job SummaryZurich Australian Insurance Ltd. seeks a talented Quality Assurance Lead to drive the development of high-quality systems.Main Responsibilities:Liaise with Technical Delivery Manager and business analysts to develop test plans and tasks.Lead by example and mentor junior test analysts.Implement and oversee the continuous improvement of automation...

About the RoleWe are seeking an Accommodation Service Specialist to join our team in Kuala Lumpur, Malaysia. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences while ensuring that candidates with approved accommodations receive the support they need.You will work directly with candidates to...

Cognizant is seeking a skilled Business Process Analyst - Customer Service to join our team. As a Business Process Analyst, you will be responsible for analyzing and improving business processes to enhance customer satisfaction. You will work closely with internal teams to identify areas for improvement and develop solutions to increase efficiency and...