Amex Fraud Risk Management Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

About the Team

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Our Global Fraud team is dedicated to protecting premium customers from fraud activities through proactive investigations and risk assessments.

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Key Responsibilities

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  • Conduct thorough investigations into high-risk fraud inquiries, analyzing complex data and making sound decisions to minimize customer losses.
  • Work closely with Global Security, Fraud Risk Management, and the Fraud Application team to conclude cases and drive business outcomes.
  • Develop and implement effective risk mitigation strategies to prevent identity theft and related fraud.
  • Meet and exceed performance expectations on key metrics, including Customer Satisfaction, Decision Quality, and Efficiency.

Requirements

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  • Fluent English language skills with excellent communication and interpersonal abilities.
  • International experience in handling native English speakers is highly desirable.
  • Minimum 3 years' experience in a related field, with a strong understanding of identity theft and fraud prevention.
  • Diploma or higher qualification, preferably with tertiary education.
  • Able to make informed decisions quickly and effectively with minimal supervision.
  • Strong analytical skills with attention to detail and accuracy.
  • High level of integrity and professionalism, with the ability to work in a fast-paced environment.

Benefits

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  • Competitive salary and annual performance incentives.
  • Shift allowance and flexible working arrangements.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • Access to exclusive benefits and programs that support your physical, financial, and mental well-being.

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