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Senior Field Service Engineer

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Vanderlande Full time

Job Title: Senior Field Service Engineer

Job Description:

Vanderlande is a leading provider of life-cycle services for material handling systems. As a Senior Field Service Engineer, you will play a critical role in supporting our key customer in the APAC region by maintaining and repairing their system.

Key Responsibilities:

  1. Provide Level 2 technical support for the maintenance team on site for APAC sites, focusing on mechanical, electrical, and control systems.
  2. Be part of the maintenance team on site that covers 24x7 operations.
  3. Occasionally work on shifts to support other team members.
  4. Execute maintenance plans and perform preventive and corrective maintenance activities.
  5. Coordinate with the hotline team to resolve incidents that require Level 3 support.
  6. Travel to sites on short notice.
  7. Be on-call as part of the roster.
  8. Attend to incidents and prepare detailed reports of faults, troubleshooting, root causes, and solutions.
  9. Support projects initiated by the Service department as a Project Engineer.

Requirements:

  1. Bachelor's degree/diploma in Electrical and Control, Mechatronic Engineering, or similar.
  2. At least 5 years of working experience in material handling systems (warehouse, parcel, or baggage handling system) or similar industries with low-level and high-level control systems.
  3. Knowledge of control systems (PLC, Siemens).
  4. Analytical ability to structure and solve technical problems.
  5. Ability to work independently and collaboratively in a fast-paced environment.
  6. Knowledge and experience with CMMS systems.
  7. Good communication and presentation skills.
  8. Proficient in reading, writing, and speaking in English and the local language.