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Account Relationship Manager Job

2 weeks ago


Penang, Malaysia Arrow Electronics Australia Pty Ltd Full time
Sales and Account Management

We are seeking a highly motivated Sales Representative to join our team as an Account Relationship Manager. In this role, you will be responsible for developing and managing customer relationships, identifying new business opportunities, and building strong partnerships with suppliers and customers.

Your key responsibilities will include managing the overall account relationship by providing strategic service and support to the assigned customer base. You will maximize margins, gain market share, and drive value-added solution selling. You will work closely with internal and external resources to provide customer service, often facilitating the work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.

You will also function as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. This requires thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System), Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).

As a sales professional, you will be responsible for ongoing sales support activities for the Order to Invoice process. You will own the customer interface for backend Quality processes: corrective actions, Field Quality Reports. You will also own and maintain Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.

This is a great opportunity to join a dynamic team and develop your sales skills in a fast-paced environment.