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Executive Customer Relations Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

Golden Destinations by ICE HOLIDAYS Sdn Bhd is seeking an experienced Customer Service Executive to join our team. As a customer service professional, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and maintaining a high level of customer satisfaction.

Main Responsibilities:
  • Handle customer inquiries and concerns via various channels
  • Provide accurate product information and resolve customer issues
  • Process customer transactions, including orders, returns, and exchanges
  • Maintain accurate records of customer interactions in our CRM system
  • Collaborate with other teams to address customer concerns
Requirements:
  • Diploma or degree in a relevant field (e.g., business, communications)
  • Minimum 2 years of customer service experience in a similar industry
  • Fluency in Mandarin and Cantonese, with excellent written and verbal communication skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Fun and dynamic work environment