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Renewal Strategy Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Software Full time
What You'll Do

Veeam Software is looking for a skilled Customer Success Representative to join our team. In this role, you will be responsible for driving customer success and revenue growth by developing strategic plans to achieve sales targets.

Your Key Responsibilities:

  • You will work closely with customers to understand their business needs and develop tailored solutions to address their challenges.
  • You will proactively identify opportunities for growth and develop strategies to drive sales.
  • You will collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to ensure alignment and drive results.
  • You will provide exceptional customer service, responding to customer inquiries, resolving issues, and escalating complex problems to internal teams as needed.
  • You will analyze customer data and metrics to identify trends and opportunities for improvement.
  • You will stay up-to-date with industry trends, competitor activity, and market developments to inform your sales approach.
  • You will meet or exceed sales targets, maintaining a high level of customer satisfaction and driving revenue growth.
  • You will participate in regular sales meetings, providing updates on progress and discussing areas for improvement.

Requirements:

  • 1-3 years of experience in sales, account management, or a related field.
  • Proven track record of meeting or exceeding sales targets.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
  • Ability to analyze data and metrics to identify trends and opportunities for improvement.
  • Stay up-to-date with industry trends, competitor activity, and market developments.
  • Experience working in a fast-paced, dynamic environment.
  • Proficiency with CRM software, such as Salesforce.