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Service Expert Professional

1 week ago

Petaling Jaya, Selangor, Malaysia L'Air Liquide S.A. Full time

Air Liquide S.A. is a world leader in gases, technologies and services for Industry and Health.

As an IT Support Specialist at L'Air Liquide S.A., you will provide functional and technical support for our services tools as well as providing solutions for identified issues.

Key Responsibilities
  • Assist users functionally and technically with contractual commitments of the use of solutions
  • Provide Level 2 support services for off-the-shelf / custom solutions or applications related with ALTO (Bulk Supply organization, optimization, and dispatching)
  • Update incidents and communicate timely to the customer about progress
  • Examine the cause of incidents and establish a diagnosis
  • Provide a temporary solution when a permanent solution is not possible
  • Identify possible solutions (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus)
  • Escalate, in a timely manner, the more complex issues to Level 3 support or third party providers
  • Participate in the 24/7 application support coverage
Requirements
  • University Degree in Information Technology or Computer Science (Mathematics is a considerable subject to relevant experience)
  • Minimum of 3 years experience in the field of information systems, including 2 years as an application/system support
  • Relevant experience in testing, troubleshooting and systems support activities
  • Good knowledge of the basic concepts of the MS SQL Server database systems or any Relational Database
  • Strong knowledge of scripting languages (PowerShell, PL/SQL and TSQL)
  • Fluent in English
  • Japanese and/or Chinese Language is not mandatory but would be a significant advantage
  • Excellent communication skills