Application Support Specialist

2 days ago


Seri Kembangan, Selangor, Malaysia Quantios Full time
Job Overview

We are seeking a highly skilled Business Application Consultant to join our team at Quantios. The successful candidate will be responsible for providing technical support to users, ensuring timely and effective resolution to enhance user satisfaction.

This dynamic role involves troubleshooting, diagnosing, and resolving application, system, and configuration issues. Depending on the complexity of the problem, unresolved cases may be escalated to higher support levels for advanced intervention.

You will have opportunities to develop IT skills, gain hands-on experience, and advance professionally in a fast-paced environment with potential career growth into senior or leadership positions.

Main Job Functions:
  • Respond to incoming support requests and log incidents accurately.
  • Categorize incidents based on priority and impact, ensuring proper tracking and updates.
  • Monitor tickets and maintain timely communication with users throughout the resolution process.
  • Provide initial diagnosis and resolve common product issues or escalate more complex cases to L3 support.


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