IT Support Specialist

2 days ago


Seri Kembangan, Selangor, Malaysia Quantios Full time
About the Role

We are seeking a highly skilled Business Application Consultant to join our team at Quantios. As a key contact for users experiencing technical issues, you will be responsible for ensuring timely and effective resolution to enhance user satisfaction.

The ideal candidate will have a degree in Financial Technology, Computer Science, Information Technology, or a related field, and possess knowledge of business application software such as ERP and CRM systems.

Responsibilities
  • Log incidents, troubleshoot, diagnose, and resolve application, system, and configuration issues.
  • Categorize incidents based on priority and impact, ensuring proper tracking and updates.
  • Monitor tickets and maintain timely communication with users throughout the resolution process.
  • Provide initial diagnosis and resolve common product issues or escalate more complex cases to L3 support.
Requirements
  • Degree in Financial Technology, Computer Science, Information Technology, or a related field.
  • Knowledge of business application software such as ERP and CRM systems.
  • Familiarity with core fintech products and industry standards.
  • Basic understanding of ITIL concepts, including incident logging and escalation procedures.
  • Proficiency in programming languages such as AL Programming, VB.NET, C#, SQL, Visual Studio, ASP.NET, AngularJS, Angular TypeScript, HTML5.


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