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J&T Express Management Trainee Program

2 months ago


Seri Kembangan, Selangor, Malaysia J&T EXPRESS (MALAYSIA) SDN BHD Full time
J&T Express Management Trainee Program

This is a comprehensive training program designed to prepare you for a leadership role as an Area Network Manager at J&T Express, a leading courier company in Malaysia.

Key Highlights:

  • Competitive salary of RM 4,000 plus a performance-based KPI bonus of up to RM 1,000
  • Comprehensive training and development opportunities to enhance your skills and knowledge
  • Opportunities for advancement into management roles within the company

Responsibilities:

  • Gain a deep understanding of the day-to-day operations of the courier services, including supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages
  • Develop knowledge of different courier systems used for parcel tracking and managing deliveries, ensuring timely pickups and deliveries while maintaining service quality standards
  • Plan and optimize delivery routes to maximize efficiency and reduce delivery times; improve route planning and make real-time adjustments as needed
  • Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs; take corrective actions to address any performance issues
  • Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints; implement strategies to enhance the customer experience and maintain strong relationships
  • Learn logistic processes, including warehousing and transportation
  • Develop the ability to analyze data and prepare regular reports on operational performance and other relevant data for senior management
  • Complete any ad-hoc tasks assigned by management

Requirements:

  • Minimum SPM holder
  • Excellent communication and interpersonal skills to interact with internal teams, customers, and management
  • Ability to work effectively in a fast-paced, dynamic environment
  • Willingness to learn and take on new challenges
  • Flexibility to work varied hours as needed (may need to work during weekends & public holidays), 6 days full-time, 9 am - 6 pm
  • Preference will be given to candidates willing to relocate to other states (within Malaysia)

Skills:

  • Verbal Communication Skills
  • Management
  • Teamwork

Company Benefits:

  • Free snacks & drinks are provided
  • Covers medical claims to any clinic under the HealthMetrics Medical Claim
  • Accessible to public transportation near LRT, bus, and KTM station

Experience Level: Entry Level

Job Specialisation: Management Trainee