Head of Operational Excellence

7 days ago


Petaling Jaya, Selangor, Malaysia cake tella Full time

Cake Tella is a leading company that is passionate about delivering exceptional products and services to our customers. We are seeking a highly skilled Head of Operational Excellence to join our team. As a Head of Operational Excellence, you will play a critical role in driving business growth and ensuring the smooth operation of our day-to-day activities.

About the Role:
  • We are seeking a highly skilled and motivated individual with a strong background in operations management, preferably from the hospitality industry.
  • The ideal candidate will have excellent leadership and team management abilities, with a proven track record of improving workflow and preventing silos.
  • A strong analytical mindset, coupled with proficiency in using data analysis tools and project management software, is essential for this role.
  • The successful candidate will be able to facilitate effective communication among teams, streamline processes, and address operational issues promptly.
Responsibilities:
  • Develop and implement strategic plans to enhance productivity and quality.
  • Lead cross-departmental coordination efforts to ensure seamless integration between production, marketing, customer service, and fulfillment teams.
  • Foster a culture of continuous improvement, encouraging employees to identify areas for improvement and suggesting solutions.
Requirements:
  • Minimum 3-5 years of experience in operations management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with a focus on problem-solving and process improvement.


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