Director of Financial Services Operations

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia PAN & COMPANY | HEADHUNTER Full time
About the Role

This is a key hire reporting to the Country CEO, with responsibility over 100+ staff, and shall be responsible for the end-to-end digital financial services operations (payment, lending, etc), across customer service, collections, onboarding, merchant risk, AML/KYC, operational excellence, etc.

Responsibilities:

  • Develop and implement strategies to improve operational efficiency and effectiveness
  • Lead cross-functional teams to drive business growth and expansion
  • Collaborate with stakeholders to identify and mitigate risks

Requirements:

  • 10+ years of experience in Malaysia's consumer lending industry in an operations, customer service and collections management capacity
  • Experience in fintech, unsecured, mobile wallets, and payments will be advantageous


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