Senior Activation Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Absolutemkt Full time
Job Summary:
As a Senior Activation professional at Absolutemkt, you will play a vital role in driving client retention, renewals, upsells, and satisfaction. You will manage multiple accounts, develop positive working relationships with customer touchpoints, and work closely with the Business Director on day-to-day operational processes.

Your primary responsibilities will include:
  1. Managing multiple accounts to drive client success and satisfaction
  2. Developing and maintaining positive relationships with customer touchpoints
  3. Collaborating with the Business Director to determine root causes for customer success or failure
  4. Partnering with internal cross-functional teams to understand customer goals and key performance metrics
  5. Leveraging technical tools and quantitative data to manage campaigns to success

Requirements:
To succeed in this role, you must possess:
  • A minimum of 5-7 years of account management experience in ATL, BTL, Digital, Social, and Retail/Shopper activation roles
  • Good communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • Strong knowledge of Word, Excel, and PowerPoint
  • Meticulous attention to detail and business acumen
  • Process-driven and able to maintain the agency's interest at heart

Benefits:
As a member of our team, you will enjoy:
  • Career growth and learning opportunities
  • Outpatient, dental, and optical insurance
  • Special leaves
  • Long-established company with headquarters in Shanghai and Hong Kong

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