Account Management Executive

19 hours ago


Shah Alam, Selangor, Malaysia Zuellig Pharma Full time
Senior Executive, Client Key Account Management

Zuellig Pharma is a leading healthcare services group in Asia, dedicated to making healthcare more accessible.

We have been the trusted partner for healthcare companies seeking opportunities in Asian markets for over 100 years. Our extensive infrastructure and sole focus on healthcare enable us to offer unparalleled access to all healthcare channels across 13 countries in the region.

JOB PURPOSE

  • We support our Manager, Client Key Account Management in developing and maintaining strategic Key Account plans for each key client and driving win-win collaborations and engagements with key clients in the market.
  • We strategically drive client satisfaction and increased loyalty/stickiness by supporting the Manager, Client Key Account Management in leading client engagements at the market level, coordinating with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests.

KEY RESPONSIBILITIES

  • We foster close working relationships with internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
  • We review business plans in coordination with clients to achieve overall business objectives and profitability.
  • We manage and take responsibility for monitoring and controlling stockholding and inventory transactions for all clients including stock write offs.
  • We handle inventory issues internally, and externally with clients in a service-oriented manner.
  • We disseminate daily, monthly, and quarterly reports to clients in a timely and accurate manner.
  • We report to Manager, Client Key Account Management on departmental issues, non-conformities, and accomplishments.
  • We attend, participate, and conduct meetings (internally and externally) including cross-functional meetings.
  • We demonstrate strong understanding of clients' industry/business/products.
  • We understand the company digital tools and support services, effectively use our tools, apps including the features, benefits and how to address clients needs.
  • We perform other duties as assigned when required.

JOB REQUIREMENTS

  • We require 3-4 years of working experience in a related field.
  • We expect familiarity with SAP system.


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