Director of Client Service and Crypto Trading Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
Job Overview

We are seeking a highly skilled and experienced Director of Client Service and Crypto Trading to join our team at Businesslist. This is a unique opportunity to lead our client service initiatives and drive innovation in the crypto industry.

Key Responsibilities
  1. Team Leadership: Oversee and manage a team of 200 agencies in client services, ensuring exceptional service delivery and optimizing team performance.
  2. Innovation and Creativity: Embrace creativity and forward-thinking to drive innovation in the sector. Lead efforts to develop pioneering solutions and advance beyond conventional finance and technology practices.
  3. Client Relationships: Cultivate and sustain strong relationships with key clients, proactively addressing their needs and concerns to boost satisfaction and loyalty.
  4. Complex Issue Resolution: Address complex client issues and escalations with a proactive, solution-focused mindset, ensuring prompt and effective resolutions.
Requirements
  1. Education: Master's or Bachelor's degree in Business or a related field.
  2. Experience: 12-15 years of progressive experience in customer service, with extensive experience in the BPO (Business Process Outsourcing) sector.
  3. Language Skills: Fluency in both English and Mandarin is required.
What We Offer

The successful candidate will be instrumental in spearheading client service initiatives for one of the leading cryptocurrency exchange companies. As a key member of our team, you will have the opportunity to drive innovation and growth in the crypto industry.



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