Director of Client Service and Business Development

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
Job Summary

We are seeking a highly experienced and skilled Director of Client Service and Business Development to join our team at Businesslist. This is a unique opportunity to lead our client service initiatives and drive business growth in the cryptocurrency exchange industry.

Key Responsibilities
  1. Team Leadership: Oversee and manage a team of 200 agencies in client services, ensuring exceptional service delivery and optimizing team performance.
  2. Innovation and Strategy: Embrace creativity and forward-thinking to drive innovation in the sector. Lead efforts to develop pioneering solutions and advance beyond conventional finance and technology practices.
  3. Client Relationships: Cultivate and sustain strong relationships with key clients, proactively addressing their needs and concerns to boost satisfaction and loyalty.
  4. Issue Resolution: Address complex client issues and escalations with a proactive, solution-focused mindset, ensuring prompt and effective resolutions.
  5. Business Development: Drive business growth through strategic partnerships, market analysis, and industry trends.
Requirements
  1. Education: Master's or Bachelor's degree in Business or a related field.
  2. Experience: 12-15 years of progressive experience in customer service, preferably in the BPO (Business Process Outsourcing) sector.
  3. Language Skills: Fluency in both English and Mandarin is required.
  4. Availability: Immediate availability is strongly preferred.
What We Offer

The successful candidate will be instrumental in spearheading client service initiatives for one of the leading cryptocurrency exchange companies. As a key member of our team, you will have the opportunity to drive business growth, develop innovative solutions, and build strong relationships with clients.


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