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Identity Theft Fraud Investigation Specialist
3 weeks ago
Company Overview
">American Express is a global leader in the payment industry, committed to delivering exceptional customer experiences. With a rich history and a strong focus on innovation, we continue to shape the future of payments.
">About the Role
">We are seeking a highly skilled Identity Theft Fraud Investigation Specialist to join our Global Fraud team. As part of this role, you will be responsible for protecting premium customers from fraud activities through proactive investigations and risk assessments.
">Key Responsibilities
">- Conduct thorough investigations into high-risk fraud inquiries, analyzing complex data and making sound decisions to minimize customer losses.
- Work closely with Global Security, Fraud Risk Management, and the Fraud Application team to conclude cases and drive business outcomes.
- Develop and implement effective risk mitigation strategies to prevent identity theft and related fraud.
- Meet and exceed performance expectations on key metrics, including Customer Satisfaction, Decision Quality, and Efficiency.
Requirements
">- Fluent English language skills with excellent communication and interpersonal abilities.
- International experience in handling native English speakers is highly desirable.
- Minimum 3 years' experience in a related field, with a strong understanding of identity theft and fraud prevention.
- Diploma or higher qualification, preferably with tertiary education.
- Able to make informed decisions quickly and effectively with minimal supervision.
- Strong analytical skills with attention to detail and accuracy.
- High level of integrity and professionalism, with the ability to work in a fast-paced environment.
What We Offer
">- Competitive salary and annual performance incentives.
- Shift allowance and flexible working arrangements.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- Access to exclusive benefits and programs that support your physical, financial, and mental well-being.
