Digital Marketing Professional

3 days ago


Johor Bahru, Johor, Malaysia Sheraton Johor Bahru Full time

**Job Summary**

Promote the Sheraton Johor Bahru brand image internally and externally through effective sales techniques that maximize revenue while maintaining guest loyalty.

Communicate with potential owners via telephone to set up preview package sales/tours, encouraging guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners.

Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage, such as rewards points or show tickets.

Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, receiving, recording, and relaying messages accurately, completely, and legibly.

  • Assist management in training, evaluating, counseling, motivating, and coaching employees;
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process;
  • Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional;
  • Maintain confidentiality of proprietary information, protect the privacy and security of guests and coworkers;
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, thank guests with genuine appreciation;

Key Responsibilities:

  • Develop and implement sales strategies to promote the Sheraton Johor Bahru brand;
  • Communicate effectively with potential owners, guests, and coworkers to achieve sales goals;
  • Maintain accurate records and reports of sales activities, guest interactions, and employee performance;
  • Collaborate with management to train, evaluate, and develop employees to achieve sales objectives;
  • Ensure compliance with company policies, procedures, and regulatory requirements;


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