Platform Maintenance Professional
5 days ago
Job Summary
We are looking for an experienced IT professional to join our team as a Platform Maintenance Professional.
In this role, you will be responsible for supporting and maintaining the Dentsu Workfront global application within Global Business Platforms architecture.
Main Duties and Responsibilities
- Supporting local and Global application services to the business within agreed SLAs.
- Contributing to the delivery and implementation of operational projects to support the business.
- Improving performance, scalability, capacity, security, supportability and maintainability for all supported applications and systems.
- Maintaining Service support documentation (processes, procedures, service catalogue information, operational documentation) for all supported applications.
- Following Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards.
- Providing application support to the agreed SLAs leveraging the support resources internally and with 3rd party vendors and suppliers.
- Troubleshooting issues and providing solutions where possible, engaging with Dentsu Workfront Core Team and vendor teams as required to help resolve technical issues.
- Maintaining data; including uploading or maintaining key Project or User data to support changes required by business areas.
- Working with Vendor Support and Workfront Core teams to help deploy latest releases.
- Monitoring the platform and creating proposals to ensure application performance is maintained.
- Collaborating across teams, peers and vendors to develop a Continuous Improvement ethos making our support services best in class with a proactive approach.
- Maintaining application support documentation in a central repository.
- Offering subject matter expertise for the proactive management of applications including performance, scalability, capacity, compliance, security, supportability (including patching) and maintainability.
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