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Application Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time
Job Overview

Flintex Consulting Pte Ltd is seeking a highly skilled Application Engineer to join our team. As an Application Engineer, you will be responsible for providing technical support and maintenance for our software applications.

Key Responsibilities
  1. Technical Support: Provide first and second level support in handling order routing enquiries, trading disruptions, troubleshooting, and respond within Service Level Agreements (SLAs).
  2. Collaboration: Liaise between IT programmers and other stakeholders when IT issues occur, ensuring seamless communication and resolution.
  3. Problem Escalation: Escalate promptly and decisively when problems faced are beyond containment, minimizing downtime and impact on business operations.
  4. Project Monitoring: Monitor project schedules and system integrity/stability, ensuring timely completion and optimal performance.
  5. Hotline Maintenance: Maintain the daily application hotline, providing timely support to users and stakeholders.
  6. Vendor Liaison: Liaise with external application vendors on maintenance support, ensuring smooth operations and optimal performance.
  7. Testing and Quality Assurance: Perform user acceptance testing for each system change, ensuring high-quality deliverables and minimal defects.
Requirements
  1. Education: Advanced Diploma/Bachelor degree in Computer Science or related field.
  2. Experience: 2-3 years of application support, troubleshooting, and testing experience.
  3. Technical Skills: Software development experience in modern programming languages, such as C#, or Classic ASP 3.0 and MS SQL server, will be a competitive advantage.
  4. Industry Experience: Experience in the financial services industry or Equity Trading will be a competitive advantage.
  5. Personal Qualities: Detail-oriented, self-motivated, and disciplined, with the ability to complete assigned tasks with minimal oversight in a professional and timely manner.
  6. Critical Thinking: Possess strong analytical and critical thinking skills, able to understand business logic after discussion or self-study.