Telemarketing

2 weeks ago


Melaka, Malaysia Golden Art Sofa Industries Sdn Bhd Full time

Mengkaji latar belakang prospek sebelum membuat panggilan untuk meningkatkan keberkesanan jualan.
- Melakukan panggilan kepada pelanggan berpotensi menggunakan pangkalan data atau senarai prospek.
- Memberikan maklumat tentang promosi, produk baru, atau diskaun yang ada kepada pelanggan, serta menggalakkan mereka menyertai program kesetiaan atau acara jualan kilang.
- Mengumpul maklumat pelanggan berpotensi atau menyelesaikan jualan semasa panggilan.
- Meyakinkan pelanggan untuk membuat pembelian atau menetapkan janji temu.
- Mendokumentasikan panggilan yang dilakukan, hasil perbincangan, dan maklum balas pelanggan.
- Menyimpan rekod terperinci bagi setiap interaksi, pesanan, dan aduan pelanggan dalam sistem pengurusan pelanggan, serta menyediakan laporan bulanan mengenai kepuasan pelanggan dan penyelesaian masalah.
- Menerima dan merekodkan aduan pelanggan mengenai produk atau perkhidmatan
- Mewujudkan hubungan yang baik dengan pelanggan secara profesional serta mengenal pasti keperluan mereka dan menawarkan produk yang sesuai.

**Kelayakan yang diperlukan untuk jawatan Telemarketing**:

- Minimum Diploma atau kelayakan yang setaraf.
- Kemahiran komunikasi yang baik dalam Bahasa Malaysia dan Bahasa Inggeris (lisan dan bertulis).
- Mempunyai pengalaman dalam telemarketing atau bidang berkaitan adalah satu kelebihan.
- Berkeyakinan dan berupaya meyakinkan pelanggan melalui telefon.
- Kemahiran asas komputer (Microsoft Office, e-mel).
- Mempunyai sikap positif, rajin, dan berorientasikan hasil.

**Manfaat**:

- Elaun Kehadiran
- Insentif
- Bonus Tahunan
- Panel Klinik
- Cuti Tahunan
- Pembangunan Kerjaya
- Kenaikan Gaji
- Program Gaji Progresif

**Calon yang berminat, sila mohon dengan menghantar resume terkini anda atau WhatsApp ke 012-6833604.**

**Job Types**: Full-time, Contract

Pay: From RM1,900.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Day shift
- Early shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- TeleMarketing: 1 year (preferred)

**Language**:

- Bahasa (preferred)

Work Location: In person

Expected Start Date: 01/27/2025


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