Duty Manager

2 weeks ago

Petaling Jaya, Malaysia M World Hotel Petaling Jaya Full time

a)To assign and oversee daily job task and shift roster of lower subordinates.

b)To ensure smooth and efficient overall day to day operations with sufficient manning coverage at the Front Desk, reservations section, Bell Desk and Concierge, operator/PABX section and back of the Front Office operation.

c)To monitor staff grooming, disciplinary and performance issue and to provide training and coaching from time to time.

d)To take charge of daily team briefing and to provide motivation to the team to encourage for better performance to achieve team targets such as upselling, Hotel occupancy, Hotel service ratings, etc.

e)To check daily discrepancies on room assignments, billings and guests’ request on system and hard copies record. The reports of daily transaction and billings to be submitted to the Management on time for review and record.

f)To attend to guests’ comments, complaints and needs and to take appropriate action to settle the issue soonest possible to ensure all guests are provided with excellent services.

g)To carry out frequent rounding and checking of all guests contact areas especially related to the Front Office section to ensure all equipment and facilities are in good conditions. To also ensure all areas including working place are kept clean and tidy at all times to promote healthy and safe area for both guests and staffs.

h)To assists in other areas of the Hotel when operationally required, as long as the Front Desk service is not compromised.

i)To participate in Hotel’s meeting, training and other meets when required.

j)To ensure all Front Office transactions and staffs adhered to the Company’s SOP and policies at all times.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,200.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Front Office Management: 3 years (required)

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