Duty Manager
3 days ago
- Provides warm greetings and exceptional customer service to all guests.
- Demonstrates self-confidence, energy and enthusiasm.
- Motivates and encourages associates to solve guest and employee related concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or associate.
- Follow up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
- Assist to drive the Marriott Bonvoy loyalty program for room guests.
- Trains associates and ensure compliance to the Brand Standards Audit for Front Office.
- Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
- Inspect rooms assigned to VIP guests and ensure those rooms are in good condition with amenities prior to guests' arrival.
Qualifications
- Hotel Management or Business Degree preferred
- Good communication skills (verbal and listening and writing)
Experience
- Minimum of 1 year managerial or 2-year supervisory experience in hotel front office operations
- Candidates with experience in Le Meridien or Marriott International properties are preferred
- Able to perform shift works
Job Type: Full-time
Pay: From RM3,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
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