Duty Manager

3 days ago


Petaling Jaya, Selangor, Malaysia Le Meridien Petaling Jaya Full time
  • Provides warm greetings and exceptional customer service to all guests.
  • Demonstrates self-confidence, energy and enthusiasm.
  • Motivates and encourages associates to solve guest and employee related concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or associate.
  • Follow up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
  • Assist to drive the Marriott Bonvoy loyalty program for room guests.
  • Trains associates and ensure compliance to the Brand Standards Audit for Front Office.
  • Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
  • Inspect rooms assigned to VIP guests and ensure those rooms are in good condition with amenities prior to guests' arrival.

Qualifications

  • Hotel Management or Business Degree preferred
  • Good communication skills (verbal and listening and writing)

Experience

  • Minimum of 1 year managerial or 2-year supervisory experience in hotel front office operations
  • Candidates with experience in Le Meridien or Marriott International properties are preferred
  • Able to perform shift works

Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

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