Area Manager

1 day ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Lead, guide and ensure the hub meets the operations KPI as per directive from Management
- Supervising and providing guidance for Hub Managers, Fleet Supervisors to monitor day to day productivity levels of each hub
- Resources allocation to make sure all hubs are effectively operating
- Focal point to coordinate with upstream operations which is Linehaul, Sorting Centres and First Mile
- Capable of reporting and forecasting/planning hub operation outputs
- Fully accountable for cost and synergy with initiatives from HQ that drives operation excellence
- Manage and hire Fleet supervisors & Hub managers in designated regions across Malaysia
- Manage and ensure hub is meeting 5S (Sort, Set in Order, Shine, Standardise, Sustain) standards

**Requirements**:

- Good command of the language in Bahasa Malaysia and English. Other languages would be an added advantage
- Preferably 3 years of hands-on working experience specializing in e-Commerce/Logistics/Supply Chain/Manufacturing or equivalent. Other industries and exposure to business operations would be a plus
- Positive team management with direct reporting lines would be beneficial
- Self-driven, resourceful and able to communicate with all levels of stakeholders
- Flexibility in working locations within North area

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