Associate - Order Management (Administrative)
2 weeks ago
JD:
- Reviewing and processing all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as in compliance with the documented procedures.
- Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business
- Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members to ensure timely activation and device delivery to customers.
- Ensure record accuracy by maintaining data integrity during the order entry process, responsible for data scrubbing when appropriate.
- Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.
- Ability to identify and highlight as-is process improvement to close the process gap with respective stakeholders to ensure quality work with customer obsessed mind set.
- Supporting the Order Management Team Lead to ensure a smooth operational flow and timely processing for the Sales Order Submission and to work extra hours esp during month end and high surge of submissions due to campaigns.
- Carry out any other duties reasonable within capability as required and assigned
- Roadshows on-site support
**Your Merits**:
- Diploma/Degree holder in any discipline
- Good communications and writing skills
- Knowledge of terms in marketing, commercial law, compliance standards will be added advantage
- Minimum experience 3-4 years in administration management experience is preferred.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Subang Hi-Tech Industrial Park: Reliably commute or planning to relocate before starting work (required)
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