Digital Support Specialist July and August Intake

7 days ago

Petaling Jaya, Malaysia Lean IT Consultants Sdn Bhd Full time

Requirements:

- Possess at least a Diploma or equivalent.
- Fresh graduates are encouraged to apply.
- Prior experience in a call center is an added advantage.
- Able to type at a minimum speed of 40 words per minute with at least 90% accuracy.

**Job Description**:

- Assist customers effectively, escalate issues when needed, and contribute ideas to improve service and experience.
- Represent the client’s brand, culture, and values in all interactions.
- Maintain a positive, professional, and empathetic approach when dealing with customers.
- Handle customer inquiries, issues, and feedback clearly and effectively.
- Collaborate with the team, attend training, meet performance targets, and follow company policies.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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